Banking Facilities Management Case Study: A Multi-Location Credit Union
Pinnacle Cleaning has supported a multi-location credit union in Greater Milwaukee for two years. To protect confidential account details, the organization and branch locations are not identified.
How the relationship began
The relationship began with basic janitorial service. As the credit union needed one partner to take on more of its day-to-day facility work, the scope grew to include window cleaning, carpet cleaning, supplies, general handyman service, and broader cleaning-and-maintenance support.
How the day-to-day work is managed
Daily janitorial service is the foundation of the account. A supervisor completes weekly quality-assurance checks. Separate weekly walkthroughs focus on facility issues, so routine cleaning and broader maintenance needs are both reviewed consistently.
When a facility issue is identified, a Pinnacle manager communicates with the credit union’s designated manager, obtains quotes where needed, coordinates the work, and follows it through to completion. This gives the credit union one accountable partner for routine cleaning and ongoing facility needs instead of multiple separate vendors.
Results to date
Over the two-year relationship, the credit union has reduced vendor redundancy, achieved cost savings, and seen faster response and resolution for facility issues. With routine janitorial service and facilities-management support handled in one relationship, its team can stay focused on banking.
Need one partner for cleaning and facility needs?
For organizations with multiple locations or several facility needs, a walkthrough and conversation can help define the right scope of support. Explore our commercial cleaning and janitorial services or office cleaning services, then call 414-249-5001 or request a commercial cleaning quote to discuss your facilities-management needs.